“Are your products authentic?”

Absolutely. Every item sold by The Lux Hub is 100% genuine, complete with original tags and packaging.

We do not deal with replicas or counterfeit goods — selling fake designer items is illegal, and authenticity is at the core of our business.

“Do you ship internationally?”

Yes, we offer international shipping.

Simply check our Shipping Policy for full details and prices.

Please note: Any customs duties or import fees charged upon arrival are the responsibility of the buyer. We recommend checking your country’s regulations before placing an order.

“Do you accept returns?”

Yes. Returns are accepted in line with our Returns & Refund Policy.

You can find all return guidelines and conditions on our dedicated policy page.

“What payment methods do you accept?”

We accept:

• 
  All major debit & credit cards
  
• 
  Apple Pay
  
• 
  Google Pay
  
• 
  Clearpay
  

A smooth and secure checkout experience is always our priority.

“Can you source a specific item for me?”

Unfortunately, no.

The Lux Hub is not a personal shopping or sourcing service, so we do not locate individual items on request.

“Is all your stock brand new?”

Yes — every item we sell is brand new, unworn, and comes with all relevant tags and packaging included.